# Shipping

We ship the Soothe Belt to addresses in the **EU, UK, Ireland, the USA, Canada, and Australia.**

## How long does it take?

| Region | Estimated delivery |
|---|---|
| Ireland & UK | 7–10 business days |
| EU (Germany, France, Spain, Netherlands, etc.) | 7–12 business days |
| USA & Canada | 5–9 business days |
| Australia & New Zealand | 9–14 business days |

Orders are processed within 1–2 business days. Once your order is dispatched, you'll get an email with a tracking number you can follow on the carrier's site.

## How much does shipping cost?

- **Free shipping on orders over €40** (most single-belt orders qualify automatically — the Soothe Belt is €39.99 with our first-order discount).
- **Flat €4.99** on orders under €40.

## Packaging

Every order ships in **plain, unbranded packaging** — there's no mention of cramp relief, menstrual products, or our brand on the outside of the box. Just a regular parcel.

## Customs & duties

Orders shipped within the EU, UK, and Ireland do not incur additional customs fees. For deliveries to the USA, Canada, and Australia, any customs duties or import taxes are the buyer's responsibility — though our packaging value rarely triggers them.

## My order hasn't arrived

If your tracking shows no movement for **5+ business days** or your order hasn't arrived within the timeframe above, email us at **hello@soothe.shop** with your order number. We'll either chase the courier or send a replacement — whichever's faster.

Tracking glitches happen, but every order is fully covered. You won't lose money on a missing parcel.

## Wrong address?

Email us within **2 hours** of placing the order at hello@soothe.shop. After that, the order is already in the warehouse pipeline and we can't change the address. If a package returns to sender because of a wrong address, we'll refund you minus return shipping (~€8).